Description
We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Southeast Asia. The ideal candidate will be responsible for providing exceptional customer support, addressing inquiries, and resolving issues to enhance customer satisfaction.
Responsibilities
- Handle customer inquiries and complaints via phone, email, and chat.
- Provide accurate information about products and services to customers.
- Resolve customer issues efficiently and effectively while maintaining a high level of customer satisfaction.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with other departments to improve customer service processes and enhance customer experience.
Skills and Qualifications
- 1-2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills in English and local languages.
- Strong problem-solving skills and ability to think critically under pressure.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
