About Us:
A leading global technology group, renowned for its extensive ecosystem of digital services and platforms. With a strong presence in cloud computing, mobile gaming, social media, and enterprise solutions, the organization supports millions of users and businesses worldwide. It emphasizes innovation, scalability, and security, making it a key player in driving digital transformation across various industries.
Responsibilities:
- Provide customer service to players via live chat, emails, tickets, app-store review etc., to improve users satisfaction
- Respond to players inquires, and deal with complaints; escalate to headquarter team if necessary
- Collect and summarize players suggestions, conduct user research upon business needs
- Support service localization incl. FAQ, email, script etc. (from English to Malay)
Requirements:
- Preferably at least 6 months of working experiences prior in customer services field (handle inbound call / live chat / email)
- Proficiency speaking in both Malay and English languages;
- Passion in games esp. in Moba/FPS/MMORPG games. Able to provide total game hours and expertise level in the application will be a plus.
- Strong communication skills, high empathy level.
- Job experience in customer service or game industry will be highly preferred.
- Competency in MS office incl. word, excel etc. and customer services system of Zendesk.
Working Information:
- Work 5 shifts(days) per week, 8 hours per shift (excluding 1hr break for lunch).
- Follow rotational shift schedule. Shift A is from 9:00 to 18:00, Shift B is from 13:00 to 22:00.
- Working office in KL Sentral area(reachable by public transport)
