Customer Service Executive Level 1

Company Description

Daythree is an award-winning business process management company specializing in delivering insights and innovation-driven customer experiences. Their forte lies in Customer Experience Lifecycle Management, making them stand out in the industry.

Role Description

This is a full-time, on-site role located in Subang Jaya for a LEVEL 1 ENTRY LEVEL Customer Service Executive at Daythree. The role involves managing customer interactions, ensuring customer satisfaction, providing support, and overseeing customer service operations on a daily basis.

BSC : MRY2200, KPI : MYR300

Qualifications

• Interpersonal Skills and Customer Satisfaction abilities
• Expertise in Customer Support and Customer Service
• Proficiency in Customer Service Management
• Excellent communication skills and problem-solving abilities
• Experience in handling customer inquiries and complaints
• Ability to work collaboratively in a team environment
• Knowledge of CRM software and customer service tools
• High school diploma or equivalent; additional certification in customer service is a plus