L
Customer Service Executive
L
Customer Service Executive
linehaul express singapore pte. ltd.- Posted 19 days ago
- Be among the first 10 applicants
Job Description
- Responsible for assigned inbound shipments in Singapore.
- Manage & update all import discrepancies.
- Promptly handle customer inquiries, complaints, and feedback.
- Coordinate with the origin country in case of any discrepancy...
- All emails are to be replied to in a timely manner, but not later than the end of the business day.
- Resolves product or service problems by clarifying the customer's complaint, determining the root cause of the problem, and selecting and explaining the best solution to solve the problem.
- Ensure all import shipments are handed over to a third party for SG delivery as per the required service.
- Identify the service codes (ADC and eADC) for correct billing.
- Coordinate with Ops to print labels for Ninja van & TCK couriers.
- Responsible for any return shipment or export to LHR, HKG, or TPE
- Manage & handle all undelivered shipments.
- Ensure the weekly KPI for POD closure is maintained at 98% completion by running a daily report and liaising with delivery vendors.
- Ensure all local and international pickups are arranged under Ad-hoc
Good Comand over English / Chinese Language
More Info
Key Skills
return shipments
Resolve Complaints
Prepare Shipments
Email Communications
responding to customer inquiries
About Company
Skills:
Ms Office, Customer service
Skills:
Microsoft Office, Microsoft Excel, Customer Support, Written English, Customer Service, Adaptability, Customer Service Delivery, Customer Satisfaction, Team Player, Interpersonal Skills
Skills:
training leadership , Service Improvement, Optimize Customer Experience, Work in A Fast Paced Environment, Customer Service, Handling bookings, regional planning, Marketing, Gather Feedback, Customer Mindset, B2b, Sports Industry, Career Development, Supporting Marketing Activities, Interpersonal Skills, responding to customer inquiries
Skills:
Administrative Skills, appointment booking, call centre customer service
Skills:
Microsoft Office, Patience, Customer Service, Adaptability, phone etiquette, Customer Satisfaction, Team Player, Microsoft Powerpoint, Maintain Discipline, Attention To Detail, Friendly Personality