Customer Service Executive-Mandarin speaker

Do maintain relations with customers and ensure that their requirements are fully met

To achieving individual/territory-based sales targets and acquire new customers

To acknowledge and send out initial replies and coordinate with customers on order enquiries thereafter.

To print out enquiries that are sent by customers and assist in distributing it to the various purchasing teams

To prepare it for purchasers but converting it into a system-readable excel format

To create marking and project numbers and informing purchasers

To update and maintain records (address, billing, credit terms, discounts, commission) of customers and/or their corresponding agents

To coordinate with Accounts on the sending out of invoices within time frame to customer with Customer statement letter, credit/debit note to expedite the collection of payment.

To handle the payment/collection of any extra charges pertaining to an order(ship spare, launch boat)

To ensure that sales quotation has been sent out on time, and follow up on the subsequent confirmation of order by informing purchaser and Job operations.

To perform processes as per documented requirements to uphold integrity of data accuracy, required for measurement of the effectiveness of quality and environmental management's continual improvement effort.

Be aware of the quality and environmental policy and significant quality and environmental requirements associated with their work activities.

Be aware of the consequences of departure from the specified system procedures and work instruction