Customer Service Executive (Mandarin Speaker)

About the Company:

Our client are looking for a Mandarin-Speaking Customer Service Executive to join our team. This role is ideal for someone who is customer-oriented, confident in communication, and enjoys working in a fast-paced environment.

About the Role:

Are you passionate about customer service and building strong relationships with customers Do you enjoy communicating with people and solving problems

Job Responsibilities:

• Manage incoming & outgoing calls, emails, and walk-in enquiries
• Generate sales leads and support customer engagement
• Provide accurate information and resolve customer concerns efficiently
• Build strong customer relationships and deliver exceptional service
• Maintain customer records and ensure compliance with company procedures
• Achieve service targets while creating positive customer experiences

Job Requirements:

• Bachelor's Degree in any discipline
• Fresh graduates are encouraged to apply
• Knowledge of insurance or family takaful is preferred
• Strong communication, customer service, and problem-solving skills
• Familiarity with CRM systems is a plus
• Proficiency in Mandarin & English is required.