Customer Service Executive (Medical - Call Center)

Requirements

• Available to join on 19 August 2024

Must be fluent in English and Mandarin

• Mandarin speakers are welcome to apply

Excellent telephone etiquette (professional, confident and patient)

• Must possess at least SPM

• Responsibility

Handle customer inquiries over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel

• Obtain all necessary information

Checking the availability, arranging appointments and scheduling accordingly

• Provide accurate information (medical-related)

Assist customer with essential guidance and accurate information

• Working timing

Monday to Sunday

• 5 Working days (2 Off days)

8 Working hours

• Rotational shift

• Salary Package

Base pay up to RM

• 00
• KPI allowance: up RM500.00/month

Attendance allowance: RM100.00/month

• Benefits

Performance allowance

• Perfect attendance allowance

OT allowance (If applicable)

• Shift allowance (If applicable)

Training and proper guidance will be provided

• Working Location

Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur)

• Accessible by MRT & LRT Ampang Park Station (walk-in distance)

• Additional Benefits

Annual Leave

• Medical and Hospitalisation Leave

EPF / SOCSO / PCB

• Training Provided

Allowance Provided

Job Type: Full-time

Pay: Up to RM3,200.00 per month

Schedule:

• Rotational shift

Supplemental Pay:

• Attendance bonus

Overtime pay

• Performance bonus

Application Question(s):

• How much is your expected salary

Are you able to join on 2 September 2024

Language:

• Mandarin (Preferred)

Expected Start Date: 09/02/2024