Customer Service Executive

Responsibilities:

• Manage all inbound calls related to general enquiries, complaints, feedback, comments, and other issues concerning the company's products.
• Deliver excellent customer service by exceeding customer expectations and providing accurate information.
• Collaborate with the team to meet assigned KPIs and Service Level Agreements (SLA).

Requirements:

• Minimum qualification of SPM.
• Proficient in English (ability to speak Mandarin is an added advantage).
• At least 1 year of experience in the service industry is preferred.
• Fresh graduates who are interested in starting a career in a call center are encouraged to apply (full training will be provided).
• Willing to work on rotational shifts, including rotating off days.
• Each shift consists of 9 working hours, inclusive of a 1-hour break.
• Must be willing to work in Ara Damansara, Selangor.

Benefits:

• 5 working days per week.
• EPF & SOCSO contributions.
• Sick leave entitlement.
• Annual leave entitlement.
• Quarterly staff recognition and appreciation programs.
• Career progression pathway: Customer Service Executive > Senior Customer Service Executive > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager.
• Internal Job Posting (IJP) program Opportunity to transfer to preferred departments (e.g., Finance, Human Resources, etc.) after 1 year of service and explore new challenges within the company.