Customer Service Executive

Job Description

• Prepare and manage shipping documentation (Bills of Lading, Certificates of Origin, Packing Lists, Invoices).
• Coordinate customs clearance and ensure compliance.
• Handle invoicing and billing ensuring accuracy and timely submission.
• Liaise with freight forwarders, haulers, and shipping lines to coordinate timely shipment arrangements.
• Provide customer service support by responding to inquiries and resolving documentation-related issues.
• Collaborate with internal teams to ensure smooth execution of trade and warehouse operations.

Job Requirements

• Degree or above in Business, Logistics, or related field.
• 4 years experience in customer service or operations logistics/warehousing (3PL).
• Familiarity with shipping documentation, customs clearance, and invoicing.
• Strong communication skills in English (written and spoken).
• Detail-oriented, organized, and able to manage multiple tasks under tight deadlines.
• A team player with a proactive attitude and problem-solving skills.