Customer Service Executive

Job Description

1. Prepare and manage shipping documentation (Bills of Lading, Certificates of Origin, Packing Lists, Invoices).
2. Coordinate customs clearance and ensure compliance.
3. Handle invoicing and billing ensuring accuracy and timely submission.
4. Liaise with freight forwarders, haulers, and shipping lines to coordinate timely shipment arrangements.
5. Provide customer service support by responding to inquiries and resolving documentation-related issues.
6. Collaborate with internal teams to ensure smooth execution of trade and warehouse operations.

Job Requirements

1. Degree or above in Business, Logistics, or related field.
2. 1-2 years experience in customer service or operations logistics/warehousing (3PL).
3. Familiarity with shipping documentation, customs clearance, and invoicing.
4. Strong communication skills in English (written and spoken).
5. Detail-oriented, organized, and able to manage multiple tasks under tight deadlines.
6. A team player with a proactive attitude and problem-solving skills.