Customer Service Executive

Job Responsibilities

• Responsible for coordinating shipments from overseas for air & ocean covering 3 branches.
• Coordinates with Sales department on the quotation required by customers and to check the validity of quotation prior to any shipment being moved.
• To provide solutions to client on the best way to handle their shipments and to meet clients satisfaction.
• Coordinate with Overseas agent on the shipment consolidation by Air & Ocean. To coordinate with Operations department to ensure clients shipments arrive and are delivered on time.
• To handle Cross Trade shipments in terms of invoicing and costing of job files. To ensure all emails of communication to clients and agents are replied daily and to not receive any reminders.
• To work with Operations department to ensure all SmartSheets are updated and information is correct at all times.
• Support the Sales Team in terms of quotation, SOP, customer relationship and any other matters related to sales support.
• To assist the Customer Service Manager in all task that is assigned.
• Ensure customer satisfaction in service.

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent.
• At least 1 to 3 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Communicative, Fast Learner, Goal Oriented, Listener, English Proficiency.