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Position Purpose:
Supporting the Logistics [Supply Chain] department, you ensure the smooth flow of information between internal and external partners by processing various orders within your area of support.
Description of Duties:
• Process the sales order (SO) timely and accurately using various software programs.
• Proactively ensure order processing and follow-up until delivery.
• Coordinate with various external and internal stakeholders on order issues, such as sales and marketing, buyers, the warehouse department.
• Engage customers by answering order and service questions by providing information about orders and potential service failures.
• Prepares order or service reports by collecting and analyzing customer information.
• Resolves order or service problems by clarifying the customer's complaint, determining the cause of the problem, explaining the possible solutions or escalating the problem to the correct department or person to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Process staff purchases and complimentary goods.
• Process a credit or debit note for orders with a price discrepancy.
• Process return orders and follow up with operational-related issues until closure.
• Ensure continuity of service (inter-departmental cross-training and follow-up).
• Support improvement or enhancement projects assigned by management.
Knowledge & Skills:
• Proficient in Microsoft Office and ERP systems
• Strong coordination and problem solving skills
• Good interpersonal and communication
• Good command of spoken and written English language
• Strong numerical analysis capability
• Able to work under pressure and within tight schedule
Education & Experience:
• 2 years of relevant experience in customer service or order processing.
Do you have what it takes to succeed in a fast-paced and intense environment Do you thrive on challenges Do you want to bring innovative ideas to life Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence
If so, you are the one we are looking for. JOIN US and let's grow together.
Championing Diversity, Equity and Inclusion
LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.
To explore other careers opportunities, visit our careers page . If you have a question for us, please drop us an email here.
We regret to inform you that only shortlisted candidates will be contacted. Thank you.
Recruitment Privacy Notice
By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.
Note To Staffing Agencies
Please DO NOT contact LUXASIA's employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA's T&E team before you submit candidates resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.
Job ID: 146541337
