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Telecontinent

Customer Service Executive (Service Center – Pavilion Bukit Jalil)

Telecontinent
Malaysia, Kuala Lumpur
Fresher

This job is no longer accepting applications

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  • Posted 3 months ago

Job Description

Job Responsibility

  • Welcome and assist walk-in customers with professionalism and courtesy.
  • Handle inquiries related to products, services, and warranty claims.
  • Register and track service requests, complaints, and follow-up actions.
  • Coordinate with internal teams to ensure timely resolution for customers.
  • Provide clear updates and explanations to customers regarding service status.
  • Maintain accurate records of customer interactions and transactions.
  • Ensure the service centre environment is organized, professional, and customer friendly.



Operation Hours

  • 5 working days, 2 off days (schedule based on rotation)
  • 9:00am 10:30pm (follow mall operation hours)

Requirements

Job Requirements

  • Minimum SPM/Diploma or equivalent qualification.
  • Prior experience in customer service or service centre is an advantage.
  • Strong communication and interpersonal skills.
  • Ability to remain patient and professional when handling complaints.
  • Basic computer skills (MS Office, data entry systems).
  • Team player with a positive attitude and customer-first mindset.

Job Benefits

Benefit

  • Attractive salary package and performance incentives.
  • On-the-job training and career development opportunities.
  • Supportive team environment.

Remuneration Package

  • Basic Salary: RM2,150 RM2,500 (based on experience)
  • Language Allowance: RM300
  • Sales Commission: Unlimited Commission
  • Overtime Allowances
  • Shift Allowances

Working Location:

  • G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur, Malaysia.
  • Accessible to Public Transport Monorail Imbi Station/MRT Bukit Bintang

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Service
Employment Type:
Full time

About Company

Telecontinent

Job ID: 125011541

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Last Updated: 23-09-2025 10:04:54 AM
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