The Customer Service Executive is responsible for providing a high level of customer
service, managing up-to-date equipment data in Dynamics AX system, keeping all relevant documentations up-to-date. This role also entail monitoring customers monthly payment cycles and following up as necessary to ensure overdue payments are processed.
Principal Accountabilities
- Upkeep of equipment rental movement (AX) records and procedures.
- Troubleshoot AX system error (if applicable)
- Ensure that all invoices are sent to customers on a timely manner after issuance of
invoices. (ie: via email or courier)
- Rectify incorrect or rejected invoices immediately and send out to customers once
amendment is done.
- Send report or email to customers requesting for overdue or monthly PO outstanding.
- Close follow-up with customers on overdue debts to achieve DSO target with close
co-ordination with Finance Department.
- Calculate partner commission monthly based on fleet movement
- Issue monthly fleet movement report
- Issue customer delivery order and customs documents for each delivery
- Coordinate with base operations, commercial team, customer and logistic supplier on
all incoming and outgoing deliveries
- Liaise with Commercial Team on new customer set up and any other matters that
may hinder billing cycle.
- Customer liaison for receiving customer PO
- Post all customer invoices on time in AX monthly.
- Issuance of NCR to customers
- Ensure all on-hired equipment have valid PO
Qualifications And Experience
- Submit customer invoices on customer invoice portal (e.g. Ariba) monthly
- Update and issue monthly customer statement of account
- Check and ensure equipment certifications/documentations are accurate before
equipment is delivered to the customer.
- Diploma or certificate in business administration preferred but not essential.
- At least 2-3 years of working experience in customer service.
- Good communication skills in English both written and spoken.
- Knowledge of MS Excel, MS Word required
