Do you want to be part of a business that creates thecolorful joys of life and happy memories Imagine complimentary stays at 5-star properties globally!
Are you keen to be part of a dynamic, proprietary global contact centre servicing its customers If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!
What will you learn and be a part of
- Be part of our multilingual sales-oriented service team, supporting our customers on their Reservations and Loyalty Program Queries
- Get comfortable in handling emails, calls and potentially chats
- Receive industry-best training that will equip you with soft and technical skills for the role.
- Gain confidence in meeting and exceeding the expectations of our global customers.
- The opportunity to work and grow in a diverse culture with a rewarding career
- Gain personally and professionally through in-house Development Trainings
What are we looking for
- A minimum of 1 year of experience in a contact center, hospitality, travel agency, or customer service role.
- SPM/STPM/diploma/degree holder, preferably with at least 1 year of experience in customer service, but fresh graduates are welcome to apply!
- Computer-literate and internet-savvy.
- A positive attitude and a team-oriented mindset with a dedication to providing exceptional customer service.
- Ability to work under pressure to meet or exceed set performance standards
- Excellent spoken and written English.
- Ability to converse & write in Mandarin & Cantonese will be added advantage to serve the respective markets and liaise with Mandarin-speaking clients and stakeholders.
- Willing to work in a rotation-shift (24/7) environment.
- Open to Malaysians only
We offer the following benefits:
- A complimentary stay at any of our hotels worldwide (T&C Apply)
- 5-day work week (shift-based)
- Competitive monthly salary of up to RM4,000, inclusive of meal, shift, transport, and language allowances.
- Discretionary performance-based bonuses and incentives.
- Paid training programs and opportunities for career development.
- Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance.
- Annual preventive health screening
