Description
We are looking for a dedicated Customer Service Executive to join our team in Southeast Asia. The successful candidate will be responsible for providing exceptional customer support, resolving inquiries, and ensuring a positive customer experience.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding products and services to customers.
- Handle customer complaints and resolve issues effectively to ensure customer satisfaction.
- Maintain a positive and professional attitude towards customers at all times.
- Document customer interactions and maintain records of customer feedback and issues.
- Collaborate with team members and other departments to improve customer service processes.
Skills and Qualifications
- 1-2 years of experience in customer service or a related field.
- Strong communication skills, both verbal and written, in English and local languages.
- Proficiency in using customer service software and tools (e.g., CRM systems).
- Ability to handle difficult situations and resolve conflicts calmly and effectively.
- Excellent problem-solving skills and attention to detail.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
