Customer Service Executive (Southern)
Job Description
- Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation
- Monitor and analyze the performance of solar PV systems on daily basis
- Resolve product or service problems by understanding the customer's complaint, identifying the cause of the problem, and providing the best solution
- Maintain existing customer relationships to ensure continued business with the company
- Prepare quotations and follow up with customers for their acceptance
- Prepare monthly performance report of the solar system to customers
- Engage with client and technical team together to resolve customer's project issue
- Share valuable client feedback to enhance the company's customer-centric strategy in all departments by implementing action plans
- Work closely with various departments to support their initiatives. Collaborate with internal and external stakeholders to resolve issues and improve processes
- Build and maintain long term business relationship with new and existing customers
- Organize and update all departmental documentation, customer records, ensuring accessibility and accuracy
- Demonstrate flexibility and adaptability in responding to changing business needs and priorities
- Prepare and submit weekly sales progress reports, sales forecasts, and renewal status updates to management
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's
- Degree/Post Graduate Diploma in any field (Engineering field is an added advantage)
- Required language(s): Bahasa Malaysia, English and Mandarin speaking is an added advantage (will be required to deal with Mandarin speaking clients.)
- Required skill(s): Computer literate with good knowledge of Microsoft Office, strong communication skills
- Attitude: Customer and service-oriented, energetic and enthusiastic about interacting with people
- Team player, self-motivated to learn, effective communicator, and patient
- Capable of working independently and autonomously, while also being able to handle multiple tasks simultaneously
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