Make calls to customers to explain treatment guidance.
Update and keep track of customers status.
Resolve customers complaints and enquiries by establishing strong rapport with customers through effective communications and problem resolution.
Keep records of customer interactions, process customer accounts and file documents
Liaison with customers on transport arrangement for goods delivery and generate delivery orders.
Support all administrative issues, ie billing, monthly report.
Perform other ad-hoc projects or duties as and when required.
Job Requirements
Good verbal and written communication skills in Bahasa Malaysia, Mandarin and English. Prefer Mandarin speaking candidates as Customer Service Executives will have to deal with Mandarin-speaking clients.
Minimum 2 years of related working experience
Possess minimum education level, Diploma in related field
Able to work in a multi-cultural environment and with people of all levels
Meticulous and possess positive attitude
Good sense of urgency
Flexible and adaptable
Proficient in computer skills - MS Word, Power Point, Excel
