Respond to customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information and resolving issues effectively.
Maintain a thorough understanding of Wealth Mastery Academy's programs, services, and policies to accurately address customer questions and concerns.
Proactively identify and assess customer needs, offering appropriate solutions and alternatives to ensure customer satisfaction and retention.
Document all customer interactions and resolutions in the CRM system, maintaining accurate records and contributing to a comprehensive knowledge base.
Collaborate with other departments, such as sales and marketing, to address customer feedback and improve overall service delivery.
Follow up with customers to ensure their issues have been resolved and that they are satisfied with the support they received.
Identify and escalate complex or unresolved issues to senior team members or other relevant departments for further investigation and resolution.
Contribute to the development and improvement of customer service processes and procedures to enhance efficiency and effectiveness.
Job Requirements
Possess a minimum of Secondary/SPM/O Level certification.
Open to fresh graduates and entry-level candidates seeking a Customer Service Executive role.
Demonstrate proficiency in both Mandarin and English languages, with excellent verbal and written communication skills.
Exhibit strong customer service skills, with a focus on providing exceptional support and building positive relationships with customers.
Possess excellent problem-solving abilities to effectively address customer inquiries and resolve issues in a timely manner.
Demonstrate active listening skills to understand customer needs and concerns, coupled with empathy and patience in handling challenging situations.
Willingness to acquire and maintain in-depth product knowledge to effectively assist customers with inquiries and provide accurate information.
