Customer Service Intern

Company Description

Arche Digital, a subsidiary of AnyMind Group, is a leading eCommerce enabler in Malaysia, supporting businesses and brands to grow on major online marketplaces such as Lazada and Shopee. The company partners with brand owners, manufacturers, and retailers, acting as a one-stop eCommerce provider that manages end-to-end supply chain activities. Core services include eCommerce strategy consultation, online marketplace management, order fulfillment, climate-controlled warehousing, customer service, business performance review, and AI-powered livestreaming solutions. By handling operational complexity, Arche Digital enables clients to focus on their core business while improving efficiency and performance in the digital marketplace. The team is dedicated to helping partners succeed through data-driven insights, technology, and responsive support.

Job Description

We are seeking a dedicated Customer Service Intern to join our team, serving as the frontline voice for our diverse portfolio of brand partners. Working within a professional and dynamic environment, you will collaborate with a highly motivated team and gain incredible hands-on exposure to the fast-paced digital commerce landscape.

What You'll Do

• Serve as the primary point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop, ensuring a seamless and positive brand experience.
• Provide reliable and professional customer support for specialized brand portfolios across official marketplace stores.
• Handle special customer requests and accurately coordinate the allocation of free gifts and promotional samples, depending on specific campaign conditions.
• Collaborate cross-functionally with the finance department on operational tasks.
• Monitor and consistently maintain optimal store health metrics across all assigned platforms to ensure our strategies remain competitive and relevant.
• Attend comprehensive product training sessions to master brand knowledge and effectively manage consumer inquiries.

Who You Are

• Currently pursuing a diploma or degree in a relevant course.
• Possess strong verbal and written communication skills in both English and Malay, with the confidence to articulate information clearly.
• Demonstrate practical proficiency in Microsoft Excel, particularly in navigating and updating pre-made tracking templates.
• Exhibit a proactive mindset and a high willingness to learn, taking full advantage of the comprehensive on-the-job training provided.
• Highly motivated to dive into the E-commerce ecosystem with a strong sense of accountability and readiness to handle real-world responsibilities.

Why You'll Love It

• Advanced AI tools for all positions.
• Birthday leave.
• TGIF, monthly birthday and other fun engagement events.
• Work in a professional and dynamic environment.
• Exciting opportunity to explore digital trends.