Customer Service-Japanese expert N1/N2

Position Details

• Role: Advisor I Customer Service
• Project: Collection Travel Project
• Location: Cyberjaya, Malaysia
• Headcount: 6
• Date of Joining (DOJ):16 March 2026
• Employment Type: Full-time (Local & Expat candidates welcome)
• Permanent full time jiob
• JLPT N2/N1 can apply

Job Scope

• Handle voice-based customer interactions
• Manage chat and email support
• Provide professional customer service support for the assigned collection project
• Ensure accurate and timely resolution of customer queries

Working Days & Hours

• 5 working days & 2 days off per week
• Monday to Friday
• Working hours: 8:00 AM 6:00 PM

Salary Package

• Japanese Speakers:
• RM 9,000 9,500 + RM 300 KPI allowance
• Non-N1.N2 Japanese Speakers:
• RM 7,000 9,500 + RM 300 KPI allowance

Candidate Requirements

• Minimum Bachelor's Degree (mandatory for N1/N2 speakers)
• B2 level English proficiency
• Fluent in spoken, reading, and typing skills in Japanese & English
• Minimum 6 months BPO / Customer Service experience
• JLPT N2 or above (mandatory)

Benefits

• 19 days Annual Leave
• Career growth & progression opportunities
• AIA Insurance Coverage
• Annual salary increment