Customer Service

This role is applicable only for local residents in Malaysia.

Role: Customer Service Assistant - Malay/Tamil/Chinese/Mandarin

Contract Duration : 1 Year extendable contract

Work mode: 5 days work from office 

Work Location: Kuala Lumpur

Notice: Currently service / immediate joiners

Job Responsibilities: 

• First point of contact for customer enquiries, complaint, request and feedback via phone, email, WhatsApp, walk in customers and any communication platforms 

• Managing large amounts of enquiries in timely manner 

• Assisting customers with their enquiries and addressing issues regarding products and services 

• Responsible for identifying and escalating customer issues to the appropriate department 

• Handle end-to-end enquiries to resolve customer inquiries or concerns 

• To practice high productivity attendance on daily customer relationship center tasks 

• To provide high standard of customer service expectations 

• Update required tracking accurately 

• Handling other ad-hoc tasks assigned by the supervisor 

Job Requirements: 

• Fresh Degree/ Diploma holders are welcome to apply as training is provided. 

• Sound knowledge on both life and general insurance is an added advantage 

• Good interpersonal and communication skills 

• Possess good communication skills (verbal and written English), additional Mandarin or Tamil verbal ability is an added advantage 

• Willing to cope with work pressure and accept new challenge 

• Energetic, passionate towards work, good attitude on learning 

• Knowledge in Microsoft (Words & Excel) 

• Working 5 days per week (Monday – Friday) excluding public holiday.

Interested can share their updated resume to [Confidential Information]