Customer Service & Logistics Lead

About this Position We are searching for a talented Customer Service and logistics Team Lead to ensure our company's sales operations delivery in a timely, efficient, and cost-effective. You will assist in Malaysia & Singapore Markets, in which the duties cover order management and as well as logistics operations.

To succeed in this role, you should be professional and knowledgeable in order management and logistics management, possess logical thought and with excellent communication skills. The successful candidate should also have an in-depth knowledge of advanced SAP SD & MM module.

What You´ll Do

• Lead end-to-end customer service, order management, and logistics operations.
• Ensure accurate, on-time, in-full (OTIF) deliveries and adherence to SLAs.
• Manage daily order flow, backlogs, customer escalations, vendors, 3PLs, and transport partners.
• Monitor KPIs (OTIF, lead time, cost, backlog, service failures) and implement improvements.
• Oversee inventory, warehousing, transportation, and last-mile delivery.
• Resolve operational issues (delays, shortages, disruptions) with urgency.
• Enforce SOPs, policies, safety standards, and governance.
• Optimize processes to improve efficiency, reduce cost, and enhance customer satisfaction.
• Prepare operational reports and performance reviews for management.
  
  

What makes you a good fit

• Bachelor's degree in Logistics, Supply Chain, Business, or related field
• 5–10 years in both order management, logistics or supply chain experience (FMCG / 3PL preferred)
• Strong knowledge of warehousing, transportation, and distribution operations
• Experience managing vendors and logistics service providers
• Familiarity with WMS, TMS, and ERP systems
• Capability to multitask in a fast-paced environment.
• Good English in written and verbal communication skills
• Logical thinking with can do attitudes
  
  

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Medical Coverage for employees and eligible dependents
• Additional EPF Contribution
• Dental, Health and Eye Screening etc for employees and eligible dependents
• Discounts on company products
  
  

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.