Customer service - Mandarin

Kuala Lumpur and Cyberjaya

Working Days/Hours: 

* 5 days work and 2 days off per week. 

* multiple shift between 7AM-2AM

Requirements:

-Min SPM (Mandarin)

-Min 6 months BPO CS experience

-Must be B2 English

-Must have MS Excel skills for CS Collection

Benefits:

* 19 Annual Leave

* Career Progression

* AIA Insurance Coverage

* Salary Increment every year

Customer Relationship Officer

Principal Responsibilities

• Contact SingPost customers and provide regular touch points on their birthday and half yearly reviews updates

• Manage the retention of SingPost customers by reaching out to segments where their policies have lapsed

• Update leads in a meticulous manner and provide updates to the Manager on outcome where tracking is required

• Ensure scripts used are compliant

• Consistent in achieving monthly and annual targets set by the Manager, aligning with SingPost Channel mobile team Annual Premium Equivalent Plan

• Provide continuous feedback and suggestions on improvement/enhancement where relevant

• Take guidance from Team Lead/Manager on matters relating to telephony skills, achieving targets etc

• Any adhocprojects where required

Qualifications

DIPLOMA and Above 

Must be able to speak or read mandarin

• 1 year Relevant Telemarketing experience (inbound/outbound) OR client care relationship experiences or customer service in outbound

• Good Customer Service experience

• Managing internal and external stakeholders in a corporate environment

• MS Office in particular MS Excel