Job Description
🚀 Customer Success Specialist (English & Mandarin) | Social Media Project
📍 Location: GBS, Bayan Lepas, Penang
🕒 Employment Type: Full-Time
Are you passionate about delivering exceptional customer experiences Join our dynamic Social Media Project and become part of a global team supporting users through digital customer service.
What You'll Do
Provide professional customer support via non-voice channels (chat and/or email).
Assist customers by resolving enquiries efficiently and accurately.
Deliver a high standard of customer experience while meeting service quality standards.
Handle customer issues with empathy, professionalism, and attention to detail.
Collaborate with internal teams to ensure timely issue resolution.
Job Requirements
Fluent in English and Mandarin (spoken and written).
Strong written communication and problem-solving skills.
Customer-oriented with a positive attitude.
Able to multitask and work efficiently in a fast-paced environment.
Previous customer service or BPO experience is an advantage, but fresh graduates are welcome to apply.
Working Hours
🕗 Operating Hours: 8:00 AM – 8:00 PM
🔄 Rotational Shift
⏰ 9-hour shift (including 1-hour lunch break)
📅 5 working days per week
Why Join Us
✨ Competitive salary and benefits
✨ Career growth opportunities in a global organization
✨ Comprehensive training provided
✨ Friendly and collaborative work environment
✨ Be part of an exciting Social Media support project
📩 Interested Apply now or send your updated resume to learn more about this opportunity!
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