We are Hiring!
Position: Customer Care Officer(Mandarin Speaker)
Work Location: Kuala Lumpur, Malaysia
Job Type: Permanent
Job Description:
- Professionally handle inbound and outbound calls, Live chats and emails from customers and distributors, ensuring a positive and consistent experience.
- Accurately document all interactions and transactions in the CRM database, maintaining up-to-date and comprehensive records.
- Resolve customer and distributor issues efficiently, following up via calls or emails as needed to ensure complete resolution and satisfaction.
- Collaborate with internal departments to address and resolve complex or cross-functional issues promptly.
- Proactively escalate challenging cases to the team leader for additional support and guidance.
- Maintain a high standard of professionalism and empathy in all communications.
Key Competencies:
- Strong communication and active listening skills.
- Problem-solving mindset with attention to detail.
- Comfortable using live chat platforms, CRM systems, and other digital tools to manage customer interactions.
- Ability to multitask and manage time effectively.
- Customer-centric approach and resilience under pressure.
Required Qualifications:
- English B2
- Bachelor's degree with knowledge of Life Insurance/Banking
- 1–2 years experience in a Life Insurance contact centre environment.
- Proficient in spoken and written English; additional languages are an advantage.
- Strong computer skills, including experience with CRM systems and Microsoft Office.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced, team-oriented environment.
