Customer Service

Job Purpose

To provide excellent customer service across online and offline channels, handling enquiries, orders and after-sales support.

Key Responsibilities

• Respond to customer enquiries via phone, email and social media messages and comments
• Process orders, returns and exchanges in line with company policy
• Resolve customer complaints promptly and professionally
• Maintain accurate records of customers interaction and feedback
• Coordinate with warehouse/logistics teams on order fulfillment issues
• Implement new ways to improve the quality of customer support

Requirements

• Local MY only
• Diploma/Degree and above
• Minimum 4-10 years of customer service experience in retail/e-commerce
• Excellent command of English. Mandarin an added advantage
• Patient, service-oriented and comfortable handling difficult interactions
• Familiar with Shopify, Meta Business Suite or other e-commerce platforms and CRM/ticketing tools