Description
We are seeking a dedicated and enthusiastic Customer Service Representative who is a native Japanese speaker to join our team in KL Sentral. This position is ideal for freshers/entry-level candidates looking to start their career in customer service.
Responsibilities
- Provide exceptional customer service to Japanese-speaking clients.
- Respond to customer inquiries through various channels including phone, email, and chat.
- Assist customers with product information, order status, and troubleshooting issues.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with other departments to resolve customer issues efficiently.
Skills and Qualifications
- Fluent in Japanese (native level) and proficient in English.
- Strong communication and interpersonal skills.
- Ability to handle customer complaints with empathy and professionalism.
- Basic computer skills and familiarity with customer service software.
- Strong problem-solving skills and attention to detail.
for more information
[Confidential Information]
