Customer Service Officer
- Posted 8 hours ago
- Be among the first 10 applicants
Job Description
- To deliver exceptionally high standards of customer service at all times.
- To create a warm welcome and fantastic member experience and creating an impact on retention of members.
- To handle member's administrative enquiries and issues.
- The Customer Service Officer must maintain constant communication with the Front of House Manager on all aspects of club responsibilities and activities. It is paramount to the success of the club and company, that the Customer Service Officer maintains an open line of communication on any club-related matters.
- Attend regular department meetings.
- Administrate the membership database, recording all necessary information.
- Ensure that payment transactions are entered correctly and accurately on the daily log-sheet.
- Ensure front desk is covered and secure at all times, and kept in an immaculate condition.
- Provide administrative support to the sales team when required.
- Ensure outstanding dues are collected at point of contact with members.
- Assist Fitness Department in all booking of personal training appointments and verifying conducted personal training sessions.
- To be knowledgeable of all areas of the club i.e. members event, fitness products, promotions etc.
- Proactive in assisting member enquiries or feedback.
More Info
Key Skills
About Company
Skills:
Technical administrative support, Cantonese
Skills:
Service delivery, Incident resolution, Administrative Support, Cantonese