Customer Service Officer (Malaysia)

HARTING stands for strong connections – across the globe. As one of the leading international suppliers of industrial connectivity, we are connecting customers to their digital future. And as an employer We connect around 6,000 people at our headquarter in Espelkamp and at locations worldwide. Here you'll find great colleagues, as well as ever new opportunities and innovations revolving around IoT and artificial intelligence. In everything we do, we remain true to our roots: as a regionally connected family business that always stays firmly grounded in spite of our stellar high-tech. Here's to your unique future with us: Yours!

Functional objectives

Provide the highest level of sales support, opportunity generation and customer service by using strong customer satisfaction focus and relationship building skills. Also support the Sales and Marketing teams through lead generation and qualification in order to ensure continued sales growth, market penetration, customer retention, winning new customers, sales of new products and overall increase in HARTING Value Added.

Supports all local and regional activities in relation to Customer Service

Is Responsible For

Acquisition and Enquiry

• Provide full sales support through enquiry, quotation and follow up processes
  
  

Order Handling

• Order review for non-conformities
• Order processing via all mediums (EDI, smartEDI, eShop, OCR and hard copy), verification of data and customer confirmations
• Pro-active follow up on deliveries to ensure high service level
  
  

After Sales Support

• Follow up support to all customer order related queries
• Complaints handling, liaising with related internal departments for quality/warehouse issues
• Return shipment processing and administration of related credits
• Administration of repair and replacement process
• Pro-active customer satisfaction measurement
  
  

Digital Transformation.

• Actively promoting eShop, digital sales tools and processes internally and externally, ie. for customers and potential customers
  
  

Education And Professional Knowledge

• Minimum 3 years experience in Customer Service or Sales, gained in manufacturing or distribution environment
• Basic understanding of electrical or electronic connectors/applications would be an advantage
• Excellent communication and social skills written and verbal
• Good English knowledge
• PC skills (MS Office, Internet) also Business Reporting tools
• Prior knowledge of SAP would be desirable
• Ability to work on own initiative and as part of a team
  
  

Benefits: Social Insurance coverage (APAC), Staff insurance coverage (APAC)