Customer Service Officer (Mandarin/English)

Responsibilities:

1. Deliver fair outcomes to our customers and ensure the quality of service is maintained.
2. Actively share customer feedback with internal departments to enhance the customer experience.
3. Respond promptly to feedback received through social media channels.
4. Collaborate with internal teams to ensure comprehensive pre- and post-service for all products.
5. Primarily handle upgrade services, complex issues, and customer complaints, providing swift resolutions, proficient service, and maintaining strong customer relationships.

Qualifications:

1. Bachelor's degree or above.
2. We are seeking candidates proficient in MANDARIN to effectively communicate with Mandarin-speaking clients.
3. Good at English expression, and have 2-3 years of customer service experience.
4. Candidates with 1-2 years of experience in escalation team within the blockchain industry will be given priority.
5. Experience in VIP or Escalation Team customer service is highly desirable.

Benefits:

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, birthday vouchers, etc.
7. Team Building