Customer Service Officer

property genie

Fresher

Petaling Jaya, Malaysia, Selangor

Posted 8 hours ago

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Job Description

Job Type: Full Time

Salary: From RM2,500/month

Working Days: Monday to Friday

We are looking for a proactive and organized Customer Service Officer to join our team. If you enjoy helping customers, handling different tasks, and working in a fast-paced environment, we would like to hear from you.

Key Responsibilities

Respond promptly to customer inquiries through emails, phone calls, WhatsApp, and other communication channels.
Explain and promote company packages, products, and services to customers.
Provide after-sales service and follow up with customers to ensure a good customer experience.
Handle customer account inquiries, including account status, payments, packages, and related matters.
Monitor and follow up on customer property listing performance.
Maintain, update, and organize customer records, company documents, and other important information.
Liaise with customers and provide clear explanations or basic support for their inquiries.
Coordinate with internal teams to resolve customer issues and follow up on outstanding matters.
Perform other ad hoc duties as assigned by the manager.

Requirements

Minimum SPM qualification and above.
Good communication skills in English and Bahasa Malaysia. Mandarin or other languages are an added advantage.
Proficient in Microsoft Office, especially Excel and Word.
Computer literate and comfortable using online systems and software.
Strong organizational and time management skills.
Detail-oriented and able to handle multiple tasks at the same time.
Responsible, proactive, and willing to learn.
Able to work independently as well as part of a team.
Previous experience in customer service, administration, sales support, or a related role is an added advantage.
Must have own transport and be willing to travel when required.

What We Offer