Customer Service Re

Kindly find below job description -

Location- EQ Plazza

Position- Customer Support

working hours- Rotational shifts, 5 days working 2 days off

Education- Diploma

Salary- upto RM 3500+KPI rm300+ shift allowances RM 300

Job description:

• Handles and responds to customer enquiries and complaints call, online chat and/or e-mails
• Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customer
• Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
• Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
• Liaises with external vendors and service operators to fulfil booking changes
• Keeps updated with company procedures and processes
• Shares customer feedback with relevant departments for further improvements

Thanks

Riya Trivedi