Customer Service Representative

Company Description

BJAK is dedicated to enhancing financial inclusion through innovative, technology-driven solutions. As a leading platform in Southeast Asia, we specialize in simplifying and digitizing life and medical insurance using AI-powered tools. Our mission extends globally, as we develop cutting-edge platforms and services that provide equal access to financial services on a large scale. Join our team if you are passionate about building transformative platform ecosystems.

Role Description

In this role, you will be responsible for addressing customer inquiries, resolving complaints, and providing exceptional support to ensure customer satisfaction. Daily tasks include managing customer communication across various channels, maintaining a high standard of customer service, and contributing to the overall customer experience by addressing their needs effectively and professionally.

Qualifications

• Strong skills in Customer Service, Customer Satisfaction, and Customer Experience.
• Experience in Customer Support and working with Customer Service Representatives.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in problem-solving and handling customer concerns with patience and professionalism.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Prior experience in customer service is preferred.
• Familiarity with CRM software and tools is an advantage.
• High school diploma or equivalent; additional certifications in customer service or related fields are a plus.