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Customer Service Representative

1-11 Years
MYR 2,800 - 4,000 per month
Quick Apply
  • Posted a month ago
  • Over 50 applicants have applied

Job Description

  • Handled customer inquiries via phone, email, chat, and social media channels.
  • Resolved customer complaints and provided effective solutions in a timely manner.
  • Assisted customers with product, service, billing, and account-related inquiries.
  • Maintained accurate customer records and updated information in internal systems.
  • Escalated complex issues to relevant departments for further investigation and resolution.
  • Followed up with customers to ensure issues were resolved satisfactorily.
  • Ensured compliance with company policies, procedures, and service standards.
  • Worked closely with internal teams to deliver a positive customer experience.
Spotlight
  • Performance bonus

More Info

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About Company

Agensi Pekerjaan BrainHunters Sdn Bhd operates as a workforce solutions provider, and its “BrainHunters” Team boasts an extensive background in the recruitment field, spanning over two decades. This team possesses a wealth of experience and expertise, aligning well with the industry’s standards and expectations.



Amidst the pandemic, a multitude of professionals, recent graduates, and individuals across both white-collar and blue-collar domains faced job losses, causing unemployment rates to surge. Fortunately, the rise of digitalization and online commerce played a pivotal role in rejuvenating the economy and generating employment opportunities, particularly within the e-commerce, manufacturing, and logistics sectors.



As a result of the heightened demand for roles within these industries, BrainHunters seized the opportunity to bridge these gaps. The firm committed to mitigating the unemployment rate within Malaysia’s workforce. Operating from the hearth of Malaysia’s capital Kuala Lumpur, BrainHunters is steadfastly dedicated to prioritizing job opportunities for local individuals. This strategic approach serves the best interest of both nation and the developing workforce across various key industrial sectors.



“We at BrainHunters are continuously making a positive impact and creating a brighter future for all!”

Job ID: 149046735

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