Customer Service Representative, Mandarin/English Speaking

Customer Support Representative (Malay, Mandarin, Cantonese & English)

Kuala Lumpur, Malaysia (Onsite)

Be the Voice of a Global Brand

At ASEA, we're redefining cellular health with innovative, science-backed products—and we're growing fast. We're looking for a customer-focused, multilingual support professional who thrives on helping others and delivering exceptional service.

As a Customer Support Representative, you'll play a critical role in supporting our global Brand Partners and customers, ensuring every interaction is positive, helpful, and memorable.

We're proud to be recognized as one of Utah's Best Places to Work—and we bring that same high-energy, collaborative culture to our teams worldwide.

What You'll Do

You'll be at the center of the customer experience, providing timely, thoughtful support across multiple channels:

• Handle inbound and outbound calls and emails with professionalism and care
• Serve as a trusted resource for product, order, and account inquiries
• Identify root causes and confidently resolve customer concerns
• Process orders, updates, and transactions with a high level of accuracy
• Follow up to ensure issues are fully resolved and customers feel supported
• Escalate complex cases appropriately while owning the customer experience
• Maintain detailed, accurate records of all interactions
• Collaborate with your team to continuously improve service quality

What Makes You a Great Fit

• Fluent in Mandarin, and English, Cantonese a plus but not required. (written & spoken)
• Experience in customer service, contact center, or client support roles
• Strong communicator who can build trust quickly across cultures
• A natural problem-solver who stays calm and resourceful under pressure
• Highly organized with strong attention to detail
• Tech-savvy and comfortable using CRM systems and Microsoft Office
• Positive, team-first attitude with a strong sense of ownership
• Experience in direct sales or network marketing is a plus

Basic Requirements

• High school diploma or equivalent

Training Schedule

• First 4 weeks: Monday–Friday, 8:00 AM – 4:00 PM

Why ASEA

• Join a growing global company with a strong mission and purpose
• Work with innovative, first-to-market health products
• Be part of a supportive, collaborative team culture
• Competitive compensation (RM 4,000 and up depending on experience per month) and excellent benefits package including medical, dental, optical, product allowance!
• Opportunities to learn, grow, and develop your career

Ready to Make an Impact

If you're passionate about helping people and excited to work in a fast-paced, global environment—we'd love to hear from you.

Apply today and grow your career with ASEA.