Description
We are seeking a Customer Service Representative fluent in Cantonese to join our dynamic team. The ideal candidate will be responsible for providing exceptional support to our customers, addressing their inquiries, and ensuring a positive customer experience.
Responsibilities
- Provide excellent customer service to clients in Cantonese and English.
- Assist customers with inquiries, complaints, and support requests via phone, email, and chat.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with team members to resolve customer issues effectively.
- Identify opportunities to upsell products and services when appropriate.
- Stay updated on product knowledge, services, and promotions.
Skills and Qualifications
- Fluent in Cantonese and English, both spoken and written.
- 1-3 years of experience in a customer service role, preferably in a call center environment.
- Strong communication and interpersonal skills.
- Proficient in using CRM software and Microsoft Office Suite.
- Ability to handle challenging customer interactions with patience and professionalism.
- Strong problem-solving skills and attention to detail.
