Customer Service Representative (English and Mandarin Speaking) Bilingual

Strengthen Customer Confidence Across Borders In The Digital Finance Industry

Turn bilingual fluency into currency in the fast-moving world of fintech. As a Customer Service Representative (English and Mandarin Speaking) Bilingual, connect international cryptocurrency customers with trusted digital financial experiences. Gain global exposure, deepen your fintech expertise, and strengthen your professional credentials through Emapta's international career opportunities, continuous learning, and supportive environment alongside exceptional top 1% talent worldwide.

Job Overview

• Employment type: Full-time
• Shift: Rotating Schedule | Shifting Days Off
• Work setup: Work From Home

Exciting Perks Await!

• Work From Home Arrangement
• Government benefits
• Fifteen (15) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

• Diploma or bachelor's degree in any field.
• Minimum of 1 year of professional experience in customer service or customer support.
• Proficiency in spoken and writtenEnglish, with the ability to communicate clearly and professionally.
• Proficiency in spoken and writtenMandarin, with the ability to communicate clearly and professionally.

Your Daily Tasks

• Respond promptly and professionally to customer inquiries through email and live chat.
• Assist customers with account-related concerns, technical issues, and product inquiries.
• Provide accurate guidance on cryptocurrency transactions, security measures, and account management procedures.
• Collaborate with internal teams to resolve escalated customer concerns and ensure timely resolutions.
• Maintain accurate and detailed records of customer interactions and adhere to established service protocols.
• Exceed individual performance targets and contribute to overall team success.

About the Client

Our client is a financial services provider specializing in cryptocurrency and fintech solutions for the global digital economy. They support international customers through digital asset services, account management, technical assistance, and secure financial interactions. With a strong focus on customer experience, operational efficiency, and financial technology innovation, they help users navigate cryptocurrency transactions, understand platform features, and manage digital accounts confidently. Their commitment to reliable service, responsive communication, and customer satisfaction strengthens trust and accessibility across evolving international digital financial markets.

Join the Top 1% Talent. A Better Career. A Better Life.

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,200 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

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