Customer Service Representative

Position: Customer Service

Location: Cyberjaya

Job scope: Handle Voice Operation and also chats and email.

Requirements:

B2 English

Fluent in reading and typing in Mandarin and English

minimum 6 months BPO CS experience

ONLY open to local Malaysia

JOB DESCRIPTION

Respond to customer inquiries via chat ,email and call, providing product information and guidance as needed

Resolve customer complaints and issues efficiently and effectively

Escalate complex problems to the appropriate department or personnel

Record and document customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken

Follow up on customer interactions when necessary

Recognize, document, and alert the management team of trends in customer calls

Meet chat quotas and quality standards set by the organization

Maintain up-to-date knowledge of the company's products, services, and customer service policies