Customer Service Representative

Job Description:

• Title: Customer Service (Mandarin Speaker)
• Location: KL, Malaysia
• Shift: Normal Day Shift MYT (08 hours of Working + 01 hour of meal break)
• Type: Contract
• Monday to Friday working & Weekends are Off

About Job:

• You will be the first point of contact for customers seeking assistance with client services.
• Provide clear and helpful advice on using the client services and applications, ensuring customers have a smooth and positive experience.
• Ability to perform tasks objectively, free from biases or personal beliefs, while aligning with client policies.
• Professionalism in handling sensitive content.
• Having previous experience in outsourcing, customer service, or content moderation is a plus.

Skills Required:

• Assist vendor using call, chat, email
• Able to read & type English and Mandarin

Language:

• Mandarin
• English