About the role
As a Customer Service Representative (Fintech), you will be connecting our customers to the products and services they need. In this full-time, office-based role in Kuala Lumpur City Centre, you will be responsible for providing customer service and support to ensure our customers have a positive experience with our brand.
What you'll be doing
- Responding to inbound customer calls, emails and messages in a timely and efficient manner
- Addressing customer inquiries, feedback and complaints with empathy, professionalism and a solutions-focused approach
- Providing product information and assistance to help customers make informed decisions
- Documenting customer interactions and following up as needed
- Identifying opportunities to improve customer satisfaction and suggesting process improvements
- Maintaining up-to-date knowledge of our products, services, policies and procedures
What we're looking for
- Proficiency in Mandarin and with basic proficiency in English, both written and verbal. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
- Candidates with 1 year of experience in finance, fintech, or internet-related industries are preferred.
- Excellent communication and interpersonal skills, with the ability to listen actively and respond to customer needs
- Strong problem-solving and decision-making skills, with the ability to think on your feet
- A friendly, patient and a genuine passion for delivering outstanding customer experiences
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What we offer
We are committed to creating a positive and inclusive work environment where our employees can thrive. In addition to a competitive salary, we offer a range of benefits including:
- Generous annual leave and sick leave entitlements
- Opportunities for career development and ongoing training
- Team bonding activities and social events
