Powering construction success through customer-first service.
We are looking for a high caliber candidate with strong business acumen to unleash your high potential, starting as Customer Service Representative (Non-voice). Our people come from different backgrounds with a shared dedication to high performance and consistent results.
What You'll do
As Customer Service Representative, you'll closely work with Customer Service team to provide assistance and support to Australian Team. This role is highly impactful for maximizing our customer satisfaction. In order to do so, Customer Service Representative will engage in providing quality services to customers and sales team, processing orders & quotations, following up the order status with customers, and handling customer enquiries through emails.
As this role supports our Australian team, you will be required to work earlier shifts to support their time-zone.
We have more than 200,000 interactions with our customers every day. It's how we get to know their businesses, understand their needs and develop the precise products and services that will help them.
What You'll Bring
- Diploma or above in Business or related discipline
- Experience in using SAP and Sales Force system is desirable
- High proficiency in English
- Team playing skills with strong customer orientation
- Strong communication and presentation skills
- Self-motivation, highly energetic, outgoing character and willingness to explore self-potential in different area
- High ambition and potential to develop your long term career at Hilti
- Ability to work earlier shift timing due to supporting our Australian team.
What's In It for You
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you've never worked in construction, that's fine with us. Success at Hilti is down to teamwork and ability, regardless of your background.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
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