Job Description :
You will be serving a world famous airlines agency.
- Handle pre and post reservation inquiries by phone and e-mail.
- Modify, change and/or cancel existing booking.
- Act as a liaison between customer and airlines to arrange special request/ to resolve complaint.
- Maintain good communication and cooperation with relevant departments.
- To exceed customers expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
Qualifications :
- Good communication skills with Japanese Speaker
- Non-Native Japanese speaker is required to possess at least JLPT-N2 or above
- Good English communication will be advantage for this position
- Able to work on a shift basis and on public holiday
- Fresh graduates are welcome to apply
- Working days/hours: 5 days per week(including weekends & public holidays), 9 Hours Per Day(including 1hour lunch & 30minute break)
Benefit :
- Attractive KPI incentives
- Transportation Allowance
- Company Corporate Discount
- EPF, SOCSO, EIS
- Health and life insurance
- Medical & Dental Allowance
- One way flight ticket & 2 weeks accommodation (for Expat only)
- Working Permit will be provided (for Expat only)
- Beverage Machines Subsidy
- Parking Subsidy
