Customer Service Representative

Job Position: Customer Service Representative

Location: Kuala Lumpur, Malaysia

Working Duration: Rotational Shift

Salary: 4500 RM Basic + Up To 300 KPI + Up To 300 Night Shift Allowances

Requirements:

Proficiency in Mandarin Language (Read/Write/Speak)

Experience in Customer Service

Proficient in English (Preferable B2)

Responsibilities-

-Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)

-Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.

-Maintain basic knowledge of client products and/or services.

-Prepare complete and accurate work including appropriately notating accounts as required

-Track, document and retrieve information in call tracking database