Job Summary
We are looking for a Customer Service Representative (Mandarin Speaker) to support Mandarin-speaking customers remotely. This role involves handling customer inquiries through email, chat, and/or phone, while delivering timely and high-quality customer service from home.
Key Responsibilities
- Handle customer inquiries via email, chat, and/or phone
- Provide accurate information about products, services, or accounts
- Resolve customer issues professionally and efficiently
- Record and update customer interactions in the system
- Follow service quality standards and meet performance targets
- Escalate complex cases to the relevant team when required
- Maintain a high level of customer satisfaction
Qualifications & Requirements
- Fluent in Mandarin (spoken and written)
- Good command of English
- Minimum 1 year of customer service experience (fresh graduates are welcome)
- Strong communication and problem-solving skills
- Basic computer skills and ability to work with multiple systems
- Able to work shifts, weekends, or public holidays if required
- Reliable internet connection and suitable home working environment
