Customer Service Representative - Mandarin Speakers

Job Responsibilities:

• Responsible for China & Taiwan customer online consultation and answering questions, providing effective answers to customer consultation needs

• Maintain good communication and cooperation with relevant departments

• To exceed customers expectations in terms of customer service & accurate information

• Work in a team to achieve the required KPI elements and SLA

Requirement:

• Must be able to converse fluently using Mandarin & English.

• Must be able to read and write traditional & simplified Mandarin wordings, and English

• 24/7 shift system (5 days a week, 9 hours a day)

• Education: SPM, UEC, O-level or; and above

• Fresh graduates are welcome to apply

Benefits:

• KPI incentives

• Transportation allowance

• 14 days AL; 14 days ML, 60 days Hospitalization leave

• EPF, SOCSO

• Health and life insurance

• Medical Claim

• Optical + Dental claims

Company Name: IGT Solutions Pvt Ltd (Malaysia)

Location:

Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (near LRT or KTM Subang Jaya station)

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.