Customer Service Representative (Mandarin Speaking)

Protect Digital Assets Through Expert Customer Guidance

As a Customer Service Representative (Mandarin Speaking), you will serve as a critical link between customers and a fast-growing financial technology platform. Your role directly impacts client confidence, retention, and brand trust within the cryptocurrency and digital finance ecosystem. By delivering accurate guidance and timely resolutions, you help customers navigate complex financial services securely. Build a long-term global career with Emapta, where top 1% talent receives top 1% support, premium benefits, international exposure, and continuous professional growth.

Job Description

Employment Type: Full Time

Shift: Rotating Shift

Work Setup: Work from Home/Remote, Malaysia

Exciting Perks Await!

• Remote/work-from-home arrangement
• Shifting allowance
• Government benefits
• Eight (8) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

• Minimum 1 year of customer service experience
• High school diploma or equivalent
• Proficiency in English, both spoken and written
• Native-level Mandarin communication skills

Your Daily Tasks

• Respond promptly and effectively to customer inquiries via email, live chat, and phone
• Assist customers with account-related concerns, technical troubleshooting, and product inquiries
• Provide accurate guidance on cryptocurrency trading, security measures, and account management
• Collaborate with internal teams to resolve escalated issues
• Maintain detailed documentation of customer interactions and follow service protocols
• Exceed performance targets while contributing to overall team success

About the Client

Our client is a fast-growing financial services provider at the forefront of the digital economy, specializing in cryptocurrency and fintech solutions for a global market. They deliver secure trading environments, reliable account management, and responsive customer support that empowers users to navigate digital assets with confidence. With a strong focus on operational excellence, security standards, and customer trust, they continue to expand their international presence while shaping how modern financial services are delivered in the evolving fintech landscape.

Who are we

Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta's diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

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