Customer Service Representative - Mandarin (Work from Home) - Open for Local Malaysians only

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience

Client: American E-commerce Project

Position: Customer Service Specialist (Mandarin Speaking)

Location: Work From Home (until March 2026, tentative) required to report to Johor office thereafter, with additional allowance provided! Please note that the date to return to office in Johor is not confirm yet

Job Scope: Customer service support via live chat, inbound calls, and email

Working Hours: 9:00 AM 8:00 PM, 5 working days per week, monthly rotational shifts the rotational is rotate within 9am to 8PM, total 9 hour 30min working time

for example, 9am to 630pm / 1030am to 8PM

Salary: Basic package up to RM3,500