Customer Service Representative (NAM)

HIRING: Customer Service Representative (NAM)

Location: WFH (Office training in Bukit Damansara, KL) - Must be living in Klang Valley area

Salary: RM3,000 total package

Contract: 6 months (renewable)

Working Hours: 24/7 rotational shifts, mainly night shifts

Requirements:

• Minimum education: SPM and above
• Fluent in English with good communication skills
• Minimum 1 year customer service experience in BPO/call center and must have experience handling inbound calls
• Have experience supporting overseas customers
• Located in Klang Valley (cannot be outside this area)
• Immediate joiner

Responsibilities

• Handle customers inquiries, calls, emails, refunds and complaints
• Resolve issues professionally within SLA targets
• Maintain customer satisfaction and performance KPIs
• Be ready to assist with tasks on weekends if needed
• Support and guide managers when needed
• Identify and report problems to improve process