Customer Service Representative

Role Overview

The Customer Service Representative will be responsible for delivering excellent customer support to Mandarin-speaking customers, ensuring timely resolution of inquiries and a positive customer experience.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in Mandarin (English as required)
• Resolve customer issues, complaints, and service requests efficiently
• Maintain accurate records of customer interactions in CRM systems
• Provide clear and accurate product, service, and account information
• Escalate complex issues to relevant teams when necessary
• Ensure high levels of customer satisfaction and service quality
• Adhere to company policies, procedures, and service standards
• Meet or exceed individual and team performance metrics

Required Qualifications & Skills

• Fluency in Mandarin (spoken and written) – mandatory
• Good command of English (spoken and written)
• Strong communication and customer-handling skills
• Customer-focused mindset with excellent problem-solving abilities
• Basic computer skills and familiarity with CRM tools
• Ability to work in a fast-paced environment

Preferred Qualifications

• Prior experience in customer service, call center, or BPO roles
• Experience supporting Mandarin-speaking or international customers
• Knowledge of additional languages is an advantage