Client: Banking/ Insurance/ Finance/Investment industry
Location: TRX area-walking distance to MRT TRX
Working hour/day: Mon-Fri, 830am-530pm
Remunerations: RM2,800- RM3,500 + language allowances (for mandarin speaker)
Job Scope:
The essential duties and responsibilities for the incumbent are as per below
- Deliver world class customer service via telephone
- Provide a polite, professional and accurate response
- Manager customer&aposs expectations and display ownership for customer&aposs requests
- Liaise with appropriate departments to resolve issues brought up by customers
- Keep up to date on new or enhanced products / services in order to maintain a high level of quality service to customers
- Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
- Undertake any other works and duties allocated by management as and when required
Requirements:
- Fluent in English. Able to speak in Mandarin will added as advantages (allowances given)
- Diploma holder and above. Consider SPM holder with relevant experiences
- Comfortable working in call centre setting .
